Return Policy

Returns

Thank you for shopping with by Adele. We hope you love your purchase but we understand that mistakes can be made when shopping online.

If you are not happy with your purchase, we will provide you with a store credit. You can then use this credit to purchase your new item. 

We do not offer refunds on change of mind or incorrect sizing purchases. We do however offer you a store credit. Customers who receive an item with a manufacturing fault or an incorrect item to the one they ordered are entitled to a full refund. Please contact us at adelesshoegallery@bigpond.com if this has occurred.

We do not refund for change of mind on orders which have not been dispatched.

 

CONDITIONS

  • All items must be returned in their original condition with all packaging and tags attached, and receipt of purchase.

  • Clothing will only be accepted if returned in its original clean condition: unworn, unwashed, unperfumed, free from makeup and stains.

  • We do not hold items for exchange while your returned item is being sent back to you.

  • Return postage costs must be covered by the customer.

  • We recommend using a traceable delivery method for all returns to ensure your delivery is returned back safely to us. We are not responsible for any loss or damage to parcels returned to us.

  • Returns must be returned within 30 days of purchase, any items returned after 30 days of purchase will not be accepted.

  • If your return has been accepted, you will be notified via email regarding your store credit being added to your account and how to use it.

  • For purchases using discount codes, you will receive a credit for the price of the item only after the discount.

  • Items that do not satisfy the above Conditions of Returns will not be accepted and will be returned to the customer. Your item will be held until postage is covered for return back to you.